Return & Refund Policy

At RugsFloor.com, customer satisfaction is our priority. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You can request a return within 7 days of receiving your order. To be eligible:
• The product must be unused and in original condition
• The product must be in original packaging
• Proof of purchase is required

2. Non-Returnable Items

The following items are not eligible for return:
• Used or damaged products
• Customized or special order rugs
• Products returned after 7 days

3. Return Process

To initiate a return:
• Contact us via email or phone within 7 days
• Share order details and reason for return
• Our team will guide you through the return process

4. Refund Policy

Once we receive and inspect the returned product:
• Refund will be processed within 5-7 business days
• Refund will be issued to the original payment method

5. Return Shipping

• Customers may need to bear return shipping charges unless the product is defective or incorrect
• In case of damaged or wrong product, we will cover the return cost

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

7. Cancellation of Refund

Refund requests may be rejected if the product does not meet our return conditions.

8. Contact Information

For return or refund queries:

Owner: Rohit Mahawar
Phone: +91 7014412933
Email: support@rugsfloor.com
Address: S/O: Amarlal Koli, Koli Mohalla, PO: Khandar, Dist: Sawai Madhopur, Rajasthan - 322025